Chatbot Builder AI Product Updates Changelog

2026 Jan – Mar
March

March 4, 2026 – Multimodal Input Support for AI Agents

› AI agents now understand mixed-media messages: When a contact sends an image alongside a text message, the agent can now read and respond to both together. Previously only one input type was processed at a time, leaving gaps in understanding that hurt response quality.

› Full multimodal support in a single thread: Your AI agents can now handle text messages, images, audio messages, and documents — all within one conversation without losing context.

› More accurate responses from the first message: Fewer misunderstandings, better customer experience, and higher engagement — because the AI now sees the full picture of what a contact is sending.

March 2026 – WhatsApp Template Visibility Controls

› Control which templates appear in your Inbox: A simple on/off toggle now lets you choose whether individual WhatsApp Message Templates are visible inside the Inbox. Hide the ones you don't use regularly to keep your list clean and easy to navigate.

› Faster template selection for busy teams: Less clutter means less time hunting for the right template when it matters most.

March 2026 – Ad Source Tracking Fields — WhatsApp

› Two new system fields for ad tracking: last_ad_source_url records the exact ad post link a contact clicked before messaging you. last_ad_source_platform identifies whether that click came from Facebook or Instagram.

› Automatic — no setup needed: Both fields populate on their own the moment a contact comes in through an ad. Clearer visibility into where your leads are coming from, with zero manual work.

March 2026 – Inbox Improvements

› Real-Time Analytics: The analytics panel now refreshes instantly — no more manual browser refreshes to get current numbers.

› Business Message Previews: The contact list now shows a preview of your outbound messages, not just inbound ones. Easier to see where each conversation is at without opening it.

› Clearer Timestamps: Last active times now display as exact dates (e.g., 20-03-2026) instead of relative phrases like "4 days ago."

› Filter Experience Restored: Following user feedback, the previous inbox filtering experience has been fully restored. The original method of filtering by channel and by admin is faster for high-volume inboxes — and that mattered. The restored filter runs alongside the new Inbox UI, and the option to collapse the left-side navigation panel is included in this update.

February

February 21, 2026 – AI Agent Vision & Document Processing

› AI Agent now processes images and documents automatically: When a contact sends a photo, screenshot, PDF, or any file, the AI Agent reads, analyzes, and responds to it on its own — no flow building required. What previously needed a dedicated automation setup now happens natively the moment a file lands in the conversation.

› Zero-configuration visual intelligence: Extract text from receipts, interpret product photos, read invoices, understand handwritten notes — all handled instantly without a single node in your flow builder. The AI Agent treats visual and document inputs the same way it handles text messages.

› Coming soon — AI-generated images: The next phase will give the AI Agent the ability to create and modify images directly in conversation, unlocking new possibilities for marketing assets, visual support responses, and creative customer engagement.

February 14, 2026 – Smart Response Delay

› AI waits for users to finish before replying: When multiple messages arrive back-to-back, they're combined into a single clear response instead of separate replies for each message. The delay timer resets with every new incoming message.

› Customizable wait time: Adjust the delay in Settings to match your preferred conversation flow. Cleaner threads, more natural interactions.

February 8, 2026 – Pipeline Automation Actions

› Manage opportunities directly from your automations: Set or clear custom field values on any opportunity, and transfer opportunities between pipelines — all without manual work.

› Three new actions available: Set Custom Field, Clear Custom Field, and Transfer to Pipeline. Build smarter workflows around your sales and support processes.

January

January 29, 2026 – URL Context for AI Agents

› AI agents can now read content from shared links: Gemini and Claude agents can retrieve and understand information directly from any URL. Drop a link → AI reads the page → Responds with accurate, contextual information.

› URL Context vs Web Search: Web Search scans the internet for answers. URL Context focuses only on the exact link provided — ensuring precise, relevant responses. Perfect for product pages, documentation, or any specific content you want your AI to reference.

January 28, 2026 – AI Web Search Domain Control

› Restrict AI search to approved websites: Choose exactly which domains your AI can pull information from. Keep results focused on trusted sources and prevent data from competitor sites.

› Works across all supported AI providers: Domain restrictions apply to OpenAI, Claude AI, and xAI integrations.

January 23, 2026 – JavaScript Execution

› Run JavaScript code directly within your bot flows: No external tools required. Format numbers and text, validate data and inputs, iterate through JSON structures, and build dynamic content and galleries — all natively inside your automation.

› Reduce reliance on third-party tools: Handle complex logic without Zapier, Make, or other middleware. Save time and cost by keeping everything in one place.

2025 Sep - Dec
December

December 3, 2025 – AI-Powered Document & Image Extraction

  • Receipt scanning: Automatically extracts date, total, and item list from uploaded receipts.
  • ID and invoice parsing: Instantly pulls key details from identification documents and invoices—no manual entry required.
  • Handwritten and photo data capture: Converts notes and product images into structured, usable information.
November

Nov 27, 2025 – Smarter Comment Replies

  • New System Field: Introduced {{last_commented_post_text}} to provide full context of the post a user commented on.
  • Smarter Responses: Your AI can now generate comment replies that directly reference the original post rather than offering generic responses.
  • Easy Implementation: Add {{last_commented_post_text}} to your comment automation prompt to start using this feature right away.
  • Example Prompt: "The user commented on this post: {{last_commented_post_text}} — Reply helpfully based on the post content and their comment."

November 25, 2025 – Simplified AI Agent Replies

  • Faster setup: AI Agents now integrate directly into your comment automation settings, eliminating the need to build custom flows.
  • Streamlined configuration: Set up public and private replies all in one place, no extra steps.
  • Improved experience: Enjoy more intelligent, conversational responses with a cleaner workflow for you and your audience.

November 24, 2025 – Smarter Broadcast Tracking + Enhanced Contact Filters

  • Live broadcast updates: You'll now see real-time progress (e.g., 40%, 60%, 80%) as your broadcast sends, giving you better visibility into delivery status.
  • Improved contact management: New filters on the Contacts page—Follow-Up, Archived, and Blocked—make it easier to organize and segment your audience based on their status.

November 23, 2025 – Faster Admin Logs + New Filters

  • Performance boost: Admin Activity Logs now load significantly faster, resolving previous delays and missing logs.
  • New admin filter: Easily view logs by individual team members for quicker, more focused insights.

November 14, 2025

Inbox Filters Stay Saved Across All Your Devices

  • Persistent Filters: Inbox filters now remain saved across all devices and browser sessions, removing the need to reset anything when you log in or refresh.

Smarter Round Robin Assignments Based on Working Hours

  • Working Hour Aware Routing: Conversations are assigned only to employees who are currently within their set working hours.
  • Improved Accuracy: Team members without defined working hours are treated as available at all times.
  • Faster Response Times: Customers reach active staff more quickly.
  • Better Experience: Creates a smoother and more reliable support flow.
  • Fair Distribution: Ensures workload is shared only among those actually on shift.
  • Happier Teams: Prevents off duty employees from receiving new assignments.

November 7, 2025 – Pipeline Descriptions

  • Stage Tooltips: Add descriptions to your pipeline stages to clarify your process. When team members hover over a stage name, they'll see your notes as a tooltip—perfect for aligning your team and training new hires.

November 6, 2025 – Pipelines Update

  • Stage Color Customization: You can now personalize your pipeline board by adding background and text colors to each stage. Just click the three dots next to a stage, go to Settings, and select your preferred colors.

November 3, 2025 – Get User Data: Multi-Format Input Support

  • Expanded input handling: The Get User Data action now supports text, images, audio, video, files, and location in a single step.
  • Removed input-type restriction: No longer requires choosing just one input type per action.
  • Ideal for AI workflows: Perfect for analyzing mixed-media submissions without needing to predict the input type.
October

October 23, 2025 – Smarter Response Time Tracking Is Here

  • Working Hours-Based Tracking: Response times now account for your team's scheduled hours, eliminating misleading delays from weekends or off-days.
  • Improved Performance Metrics: See accurate data on how your team performs during actual working time, plus visibility into after-hours replies.
  • Fairer Analytics: Get a clearer picture of productivity without penalizing your team for responding outside their shifts.

October 14, 2025 – TikTok Channel Integration

  • TikTok Channel Integration: You can now connect your chatbot directly to TikTok! This new channel lets you create TikTok bots, making it easier to engage with your audience on one of the world's fastest-growing platforms.

October 9, 2025 – Custom AI Model Response Priority

  • Set Your Preferred Model Order: When you have multiple AI providers connected to your agent, you can now define which model takes priority when responding to incoming messages.
  • Previous Behavior: Default sequence was OpenAI → Claude → Gemini → xAI → DeepSeek with no customization available.
  • New Control: Rearrange your AI models in any order that fits your workflow and performance needs—whether optimizing for cost, speed, or response quality.
  • Configure your AI stack exactly how you want it.
September

Sep 29th 2025 – Improved Instagram Chat Flow

  • Typing Feedback Added: The Instagram bot now shows a typing indicator during response generation, helping create a more natural and responsive messaging experience.

September 23, 2025 – TikTok Messaging Automation Now Available

  • TikTok Integration: Businesses can now automate real-time conversations on TikTok directly through our platform, unlocking a new level of customer engagement.
  • Whitelabel Early Access: This feature is currently available to Whitelabel Partners only, with broader availability coming soon.

September 16, 2025 – Vector Store Import from OpenAI

  • Every File = Its Own Store: Upload any file and CBB instantly creates a dedicated Vector Store for it.
  • Future Expansion: Soon you'll be able to group several files together into one Vector Store right inside CBB.
  • Large File Handling: Files up to 25 MB can be uploaded directly. For bigger ones, create a Vector Store in OpenAI and then import it.
  • Two-Store Limit per Agent: Each AI agent can link to two Vector Stores at a time. For more, merge your files in OpenAI before bringing them in.

September 15, 2025 – Streamline Your Workflow: Easily Share Pipelines & AI Agents

  • Time-Saving Install Option: You can now quickly install Pipelines and AI Agents to other bot accounts, eliminating the need to manually recreate resources across multiple accounts.

September 8, 2025 – More Control for Admins + Smarter Assignments in Pipeline

  • Admins can now manage their own notifications: Non–super admins can now personalize their notification preferences in any bot account, no matter their permission level. Previously, only super admins with access to Settings could make these changes—now, any admin can head to My Profile and fine-tune their alerts.
  • Automatic contact assignment in Pipeline: We've streamlined the Pipeline experience. Now, whenever an opportunity or ticket is assigned, the associated contact will be automatically assigned to the same admin. No more manual steps—just a faster, cleaner workflow.

September 4, 2025 – New Google Sheets Action Now Available

  • Get Multiple Rows: A new Google Sheets action that lets users easily insert multiple rows of data at once. Ideal for streamlining workflows that rely on pulling structured data into system prompts. Now available for everyone.

September 3, 2025 – WhatsApp Voice Calls Are Now Supported

  • CBB users: Voice calls are already enabled — no action required.
  • Custom app users: Subscribe to the calls webhook (v23.0) to start receiving voice call events.
  • To activate via WhatsApp Manager: Navigate to Platform Settings > Channels > WhatsApp > Manage > Analytics > Phone Numbers > [your number] > Calls > On.
  • Coming soon: Full documentation with screenshots is on the way.

September 1, 2025 – Real-Time Voices Now Available in CBB

  • OpenAI Real-Time Voices: You can now use OpenAI's real-time voice capabilities in CBB, enabling instant spoken responses for a more dynamic and engaging experience.
2025 Jan - Aug
August

August 18, 2025 – Smarter Inbox: See Only What Your Contacts Sent

  • Contact-only view: The inbox now shows only messages sent by contacts, helping you easily identify and respond to pending conversations.
  • Reduced confusion: Messages sent by bots, flows, or templates are excluded from this view to streamline your workflow.

August 17, 2025 – Launching MM Lite for WhatsApp Campaigns

  • Smarter delivery with MM Lite: WhatsApp marketing campaigns now benefit from Meta’s optimized logic, reducing undelivered messages and improving performance.
  • Template-friendly: Continue using your existing message templates without changes.
  • Advanced tracking: Gain deeper insights with support for Meta Pixel and CAPI.
  • Auto-enabled: MM Lite is now the default for WhatsApp marketing campaigns. To manage it, go to Settings > Channel > WhatsApp > Manage and scroll down.

August 10 – JSON Agents Now in Flow Builder

  • Complex Builds, Simplified: JSON Agents can now be used directly in the Flow Builder, allowing complex bot builds to be handled within a single flow.
  • Eliminate Duplicate Flows: No more creating multiple flows for similar logic — JSON Agents make your builds faster and more efficient.
  • Support for Large Content: For messages up to 10k characters, use custom fields instead of plain text to keep performance smooth.

August 8 – GPT-5 Now Available in Chatbot Builder AI

  • Rapid GPT-5 Integration: GPT-5 was integrated into Chatbot Builder AI just 20 minutes after its official API release.
  • Default Model – GPT-5 Mini: All users now have access to GPT-5 Mini by default, offering a balance of performance and speed.
  • Custom Access to GPT-5 and GPT-5 Nano: Full GPT-5 and GPT-5 Nano models are available through a personal API key connection.

August 5, 2025 – File Search Assistant Launch

  • New tool: OpenAI’s File Search Assistant is now available to all AI Hub users.
  • Migration advice: Existing assistants will continue to function, but we encourage everyone to transition to the new version.
  • Deprecation timeline: The previous Assistants API will be discontinued in December 2025.

August 1, 2025 – Native Web Search Is Live for Everyone

  • Real-Time Web Queries: Ask the bot live search questions and receive up-to-the-minute answers right in the chat.
  • Easy Activation: Select “Web Search” from the AI Tools dropdown—where you normally choose functions—to turn it on.
  • Model Compatibility: Supported on 4.1 mini and 4.0 mini; not available on 4.1 nano.
July

July 28, 2025 – AI Hub Launch

  • New Public AI Page: The /en/ai route is now live. Partners can link to or embed it externally. It mirrors the AI content already available in the platform.
  • AI Hub in Sidebar: All users with access will now see an "AI Hub" in the left-hand menu. It includes:
    • Agents: Customizable bots that respond to users based on prompts or flows.
    • Functions: tasks agents can trigger (like check order or stock).
    • MCP: Lets agents call external APIs or run server logic.
    • Keywords: Words or phrases that trigger specific agent responses.

    July 26th, 2025 – Smarter Push Notifications

    • Grouped by Default: Browser push notifications are now automatically grouped for a cleaner, more organized experience.
    • Automated Token Revalidation: Tokens are revalidated automatically, so you don’t need to manage them manually anymore.

    July 15, 2025 – New Custom User Field: {{user_channel}}

    • New Custom User Field: We've added {{user_channel}} as a CUF, enabling more natural instructions and rules that can adapt to the specific channel context.

    July 13th, 2025 – Grok 4 Latest Now Available in Chatbot Builder AI

    • New AI Model Option: You can now select Grok 4 Latest for your AI Agents within Chatbot Builder AI.
    • What’s new: Grok 4 delivers faster speeds, smarter intelligence, and more accurate AI performance — perfect for teams pushing the boundaries of AI chatbots.

    July 2, 2025 – Automatic Cards & Galleries

    • Automatic Cards & Galleries: Our system now auto-generates visually engaging cards and galleries—just attach MCP to your prompt and watch it work.
    • MCP Prompt Instruction: Add the following to your prompt when MCP is attached:
      “When retrieving information from the MCP tools, always format the result as JSON according to the Messenger Messaging Platform guidelines. The JSON is an array of messages. The message could be text, buttons, images, a gallery, or video. It is required to include the "message" object.”

    July 1, 2025 – MCP Integration is Now Live

    • External System Integration: You can now connect your bots to external systems using MCP (Multi-Channel Processing) Servers directly in ChatbotBuilder.AI.
    • Powerful New Capabilities: Agents can fetch real-time product data, update Shopify carts, query shop policies or inventory, and connect to custom MCP server endpoints.
    • Prompt-Level Integration: Add MCP functionality directly within the prompt editor just like native functions for seamless operation.
    • UI Access Note: MCP Server setup will soon appear in the main UI next to “Agents.” For now, access it via the (?) icon on your dashboard.
June

June 24, 2025 – New Model Available

  • Gemini 2.5 Flash Lite Preview Added: A faster, lightweight model now available in the selection list. Requires your own API key.

June 23, 2025 – Single & Multi-Select Contact Custom Fields Now Available

  • New Feature: You can now create Single Select and Multi Select dropdowns for Contact Custom Fields.
  • Single Select: Allows one choice from a predefined list—ideal for fields like “Country” or “Subscription Type.”
  • Multi Select: Enables multiple selections for cases like “Interested Topics” or “Preferred Channels.”
  • Benefit: Standardizes data entry and helps maintain clean, error-free contact records.

June 20, 2025 – Multi-Select Fields Now Supported in Pipelines

  • Multi-Select Custom Fields: You can now add and use multi-select fields inside your pipelines, giving you more flexibility when capturing and organizing data.
  • Use them to tag multiple options per entry, streamline categorization, and build more dynamic pipeline stages across sales or support workflows.

June 13, 2025 – Filter Pipelines by Custom Fields

  • Custom Field Filters: Easily filter both opportunities and tickets in your pipelines using any custom field you've set up.
  • Quickly locate the exact records you need, stay organized, and save time when managing sales and support workflows.

June 11, 2025 – Custom Status Labels for Pipelines

  • Personalized Pipeline Statuses: Create custom status labels for your pipelines to replace default options (Open/Won/Lost for Opportunities, Open/Resolved/Not Resolved for Tickets).
  • Align pipeline terminology with your specific business processes and team workflows for improved clarity and adoption.

June 10, 2025 – "Has No Value" Condition for Custom Fields

  • Enhanced Field Filtering: New condition to check if a custom field has no value, enabling more precise workflow automation and audience targeting.
  • Send broadcasts to contacts missing specific field values and filter users based on incomplete data for better data management.

June 8, 2025 – Pipeline Opportunity Conditions

  • Opportunity Status Conditions: Check if a contact has an open, won, or lost opportunity directly within pipeline conditions.
  • Streamlines automation by triggering actions based on opportunity presence and status without complex workarounds.

June 6, 2025 – Mandatory and Optional Custom Fields in Pipelines

  • Field Requirements Control: Designate which custom fields are mandatory versus optional for pipeline Opportunities and Tickets.
  • Ensures critical data is never missed with required fields, while optional fields provide flexibility for supplementary information.

June 5, 2025 – Expanded Flow Capabilities & Custom Data Fields

  • Enhanced Automation Capacity: Flow sequences can now run up to 100 actions before needing user input—double the previous limit.
  • Create more sophisticated workflows with reduced interruptions and improved reliability.
  • Tailored Pipeline Fields: Design custom data fields for Opportunities and Tickets that align with your unique business processes.

June 2, 2025 – Full Due-Date Visibility for Opportunities & Tickets

  • View All Due Dates: Every opportunity and ticket now shows its specific due date—not just overdue ones.
  • Helps teams prioritize work and meet deadlines without surprises.

June 1, 2025 – Flow Builder Dark-Mode Refresh & Animated Connections (Beta)

  • Slick Dark-Mode UI: Crisper panels, clearer node labels, and higher-contrast colors make late-night building easier on the eyes.
  • Animated Edge Connections: New pulsing lines (in beta) bring your flows to life and help visualize data paths in real time.
  • More improvements on the way—stay tuned as we keep leveling up the builder experience.
May

May 28, 2025 – Due Date Filters for Opportunities & Tickets

  • New Due-Date Filters: Quickly sort opportunities and tickets by “today,” “this week,” or any custom range.
  • Surface what’s overdue or coming up next to keep work on schedule.

May 28, 2025 – Due Dates in Pipelines

  • Pipeline Due Dates: You can now set due dates on pipelines to manage deadlines more easily.
  • Assign deadlines to any stage or opportunity to keep your team organized and on track.

May 27, 2025 – Duplicate Account Navigation for Whitelabel

  • Account Navigation Duplication: You can now easily copy the Account Navigation menu within your Whitelabel setup.
  • This makes it quicker to replicate menu structures for multiple accounts and keeps your navigation consistent across brands.

May 26, 2025 – Audio Transcription in Inbox

  • Automatic Audio Transcription: Audio messages are now automatically transcribed and shown as text in your inbox.
  • Review messages faster, keep better records, and boost productivity without needing to listen to every audio clip.

May 24, 2025 – Filter by Stage Change and Comment Activity

  • New Filtering Options: You can now quickly filter opportunities and tickets based on the most recent stage change or the last time a comment was added.
  • These updates make it easier to track and manage your progress efficiently across your pipeline.

May 21, 2025 – Transfer Opportunities Between Pipelines

  • Seamless Opportunity Transfers: You can now move opportunities or tickets directly between Pipelines—no manual recreation needed.
  • This update saves time, helps teams stay organized, and keeps workflows running smoothly across all your pipelines.

May 19, 2025 – Multi-Language Platform Notifications

  • Expanded Language Support: Platform notifications now go out in English, Portuguese, Spanish, French, German, and Vietnamese.
  • Users receive important updates in their preferred language for a more inclusive experience.

May 16, 2025 – Identify Who Did What in the Inbox

  • Detailed Action Tracking: Inbox activity logs now display not only the actions taken, but also the user who performed each one.
  • Why this matters:
    • Strengthen accountability across your team.
    • Enhance oversight and team transparency.
    • Instantly see which user made any given change for faster troubleshooting.
  • This improvement gives you total clarity and control over all inbox activity at the user level.

May 15, 2025 – Update Your Admin Notifications

  • Customizable Admin Notifications: A new step under WLApp → SelfOnboarding lets you update your Admin Notification messages via the UI (video coming soon).

May 4, 2025 – Improved Typing Animation

  • WhatsApp typing animation: Automatically shows typing animation for every message sent, providing a smoother chat experience.
  • AI action typing indicator: Auto-sends typing animation when using any AI action to signal to contacts that the bot may take some time to respond.
April

April 30, 2025 – Business-Email Notifications & Admin Automations

  • Account-branded email alerts: System messages now send from the business’s own SMTP when an Email channel is connected.
  • Conversation Assigned / Unassigned trigger: Fire automations the moment chat ownership changes.
  • New system field: {{assigned_admin_email}} for flows, templates, and reports.

April 28, 2025 – WhatsApp Quality Boost

  • Auto subscribe / unsubscribe: Contacts who pause or resume marketing messages inside WhatsApp update in real time.
  • Template upgrades: Buttons reliably launch flows, plus a one-click Copy Code button for every template.
  • Card display fix: Inbox again shows both image and text in WhatsApp cards.

April 27, 2025 – AI Models & Image Control

  • New LLM options: Gemini 2.5 Flash, Gemini 2.5 Pro, and Grok 3 added to the Generate Text block.
  • Image-quality slider for Gemini: Use gpt-image-1 to balance High, Standard, or Lightweight output.

April 25, 2025 – Opportunity, Calendar & Contact Tweaks

  • Quick stage edits: Change opportunity stage directly on the card or while posting a comment.
  • Select Google Calendar ID: Choose any calendar inside a connected Google account for meeting sync.
  • Smoother renames: Renaming a contact or user now re-concatenates first + last names automatically.
  • Create contacts without email: Add leads from the Inbox even when only a phone number is known.

April 24, 2025 – AI Image Generator Upgrade

  • New OpenAI model integrated: The latest image-generation model (released April 23rd) is live in the Generate Image block.
  • Quality control added: Choose Standard, High-Detail, or Medium Lightweight to balance fidelity and speed.

April 22, 2025 – Stability & Broadcast Safeguards

  • No drip via broadcast: Broadcasts can’t subscribe contacts to drip campaigns, protecting system resources.
  • WAIT-step limit: A broadcast may include only one consecutive WAIT step.
  • Local timestamps: Admin Active Log now shows times in local timezone instead of UTC.
  • Messenger & Instagram fixes: Special-character filenames send correctly; omnichannel broadcasts reach Instagram contacts again.

April 21, 2025 – Flow Builder & Permissions Fixes

  • Static-IP testing: Accounts using a fixed IP can test requests directly from Flow Builder.
  • Custom-field stability: Incrementing or decrementing numeric, date, or time fields no longer corrupts values.
  • OpenAI Assistant reliability: Bot now replies even when contacts fire off multiple messages in rapid succession.
  • Pipeline permission patch: Admins limited to “view assigned only” can access opportunities they assign during creation.

April 20, 2025 – Pipeline Analytics Launched

  • Pipeline Analytics dashboard: End-to-end metrics on deal flow, win rate, and sales velocity.
  • Stage-drop & forecast insights: Spot bottlenecks and refine projections in real time.

April 19, 2025 – Voice & Omnichannel Enhancements

  • Force voice contact (API): New parameter lets integrations create voice-only contacts instead of SMS or WhatsApp.
  • Mic / cam permissions in IFRAME: Embedded dashboards can now prompt visitors for microphone and camera access.
  • Share-Location everywhere: Users can drop a live pin in any supported channel.
  • Last-input failure field: {{last_input_failure}} returns timeout, user_skipped, or invalid_input_attempts.

April 17, 2025 – GPT-4.1 Family Added

  • New OpenAI models: GPT-4.1, GPT-4.1 mini, and GPT-4.1 nano are now selectable in the Generate Text block and assistant flows.
  • Pick your power vs. price:
    • GPT-4.1 – highest reasoning accuracy (successor to GPT-4).
    • GPT-4.1 mini – 2-3× faster, lower token cost, great for chat UX.
    • GPT-4.1 nano – ultra-light, ideal for high-volume or fallback flows.
  • Bring-your-own OpenAI key: Add your personal API key in Settings ▸ Integrations ▸ OpenAI. Usage and billing occur in your own OpenAI account.

April 13, 2025 – Inbox Inside Pipelines

  • One-view power: Send messages, launch flows, and see full Inbox history without leaving the Pipeline board.
  • No tab-hopping: Update deals and chat with leads in the same screen — faster hand-offs, tighter focus.
March

March 25, 2025 - Voice & Model Update

  • Voice Tone & Emotion Control Now Live: Chatbot Builder AI now lets you customize your AI agent's voice tone and emotion directly through your prompts.
    • Set specific tones such as upbeat, relaxed, or motivational.
    • Enhance user interaction by giving your agents a unique personality.
    • Seamless integration across all channels for a tailored user experience.
  • Gemini 2.5 Pro Experimental Now Live: We’ve added Google’s latest and most powerful model to Chatbot Builder AI.
    • Unified reasoning with long context support.
    • Smarter, faster performance across conversations.
    • Available now across all CBB and partner accounts.

March 22, 2025 - Knowledge Base Tool Enhancement

  • Advanced Link Extraction with the New Parsing Protocol: We’ve implemented a major upgrade to the knowledge base tool to support large-scale content processing.
    • Now capable of extracting up to 500 links from a single domain.
    • Improved parsing efficiency for faster and more accurate content indexing.
    • Optimized to better support comprehensive knowledge base generation for all users.

March 20, 2025 - New Features and Enhancements

  • All Google Models Updated: Improved reliability and speed.
  • Gemini Image Edits: Now live for advanced AI-driven image enhancements.

March 17, 2025 - Quick Update for the Inbox

  • New File Storage for Agents: Now, you can store documents or files commonly sent by human agents directly in the inbox for easy access and quick sharing.

March 12, 2025 - New Features and Enhancements

  • Function Visibility in Executed Actions: View functions within executed actions in the Inbox for clearer insight, enhanced debugging, and better transparency.

March 10, 2025 - New Features and Fixes

  • MailChimp Integration: Save customer contacts directly from your chatbot to MailChimp.
  • External Calendars Duplication Issue Fixed: Resolved the issue causing duplicate calendar entries.
  • Updated Default Flows: New accounts now include enhanced default flows with tutorial videos.

March 8, 2025 - UI Update

  • Dark Mode Enhancements: Refined dark mode interface for better visibility.
  • Flow Builder Editor Improvements: Updated canvas and nodes for a more intuitive editing experience.

March 5, 2025 - New Features and Enhancements

  • Revamped Knowledge Base Builder UI: Fresh design for improved navigation, content extraction, and prompt editing.
  • Content Extraction Tool: Extract and enhance web content efficiently:
    • Enter a URL to extract content from multiple pages.
    • Convert web pages or Shopify products to structured JSON.
    • Generate Q&A examples from your content.
    • Enhance content with AI assistance.
    • Upload Content: Click or drag file to upload (supports PDF, DOCX, and TXT).
    • YouTube URL: Extract video content from a YouTube URL.
    • Website URL: Extract pages by entering your website URL.
    • Additional Actions: Options include Get Pages, Extract Content, Final Combined Prompt, To JSON, Copy, Save, and Clear.
February

February 23, 2025 - Enhanced Admin Controls in Pipelines

  • Refined Admin Visibility: Admins now see only the opportunities assigned to them.
    • Improved data safeguarding
    • Streamlined organization for expanding teams
    • Boosted efficiency in managing deals

February 15, 2025 - New Features and Enhancements

  • Updated Triggers for Rules: Enhanced automation rules for more precise chatbot behavior.
    • New conditions for triggers
    • Improved logic handling for seamless workflows

February 13, 2025 - Webchat Input Behavior Restored

  • Enter Button Sends Messages Again: Reverted to original webchat behavior for efficient messaging.
    • Pressing Enter sends the message.
    • Restores a familiar chat experience.

February 11, 2025 - 🚀 CBB 3.0 Sneak Peek! 🚀

  • Exclusive First Look at Chatbot Builder AI 3.0: Early glimpse of upcoming features shared exclusively in our communities.
    • Updates are in development—stay tuned!

February 6, 2025 - Improved Webchat Input Handling

  • Enhanced Message Input in Webchat: Pressing Enter now creates a new line; hold Tab + Enter to send.

February 1, 2025 - New AI Model Available

  • OpenAI 3o Mini Now Supported: Faster responses, improved accuracy, and efficiency—bring your own OpenAI key to get started!
January

January 31, 2025 - Inbox & Pipeline Update

  • Pipeline Integration in Inbox: Leads and opportunities are now directly accessible within conversations.
    • View and manage lead stages without leaving the inbox.
    • Move opportunities between pipeline stages with one click.
    • Access full lead details from the pipeline view.
  • Enhanced Lead Management from Inbox: Edit opportunity details, adjust status and priority, and collaborate seamlessly.

January 26, 2025 - Platform Updates

  • DeepSeek Integration Enabled: DeepSeek is now activated across all accounts.
    • Not compatible with functions—avoid setting as default LLM.
    • Use selectively for advanced reasoning scenarios.
  • Client-Specific Requests: Contact support with your account ID to remove DeepSeek integration if needed.

January 22, 2025 - Infrastructure Upgrade

  • Multi-Server Architecture: Transitioned to dedicated app and database servers for improved performance.
  • Google Enterprise Infrastructure: Enhanced scalability with automatic load balancing and advanced failover systems.
  • Optimized for Growth: Dynamically built to scale seamlessly during peak demand.

January 17, 2025 - New Features and Enhancements

  • Webchat Parent URL Detection: Automatically detect the page visitors are browsing via the {{webchat_parent_url}} custom field.
    • Enhances personalization by capturing browsing context.
    • Improves conversion rates with streamlined interactions.
  • Enhanced Automation Rules for Pipelines: New triggers and rules enable more granular workflow customizations.
  • Customization for White-Label Agencies: Increased limits for code characters (50,000) and custom CSS (20,000). Note: Use mainLangs.en.translations.hello = 'Howdy'; for translations.

January 11, 2025 - Webchat and Magic Links Updates

  • Webchat First Name Display: Now displays only the first name instead of "Guest User."
  • Magic Links Title Handling: Fixed spacing issues in magic link titles.

January 8, 2025 - CRM Beta Update

  • New CRM Beta Now Live: Accessible via your navigation menu in CBB with enhanced tools and seamless interactions.

January 7, 2025 - Knowledge Base Builder Update

  • Content Extraction Tool: Extract and enhance web content:
    • Enter a URL to extract from multiple pages.
    • Convert web pages or Shopify products to JSON.
    • Generate Q&A examples from content.
    • Enhance content with AI assistance.
  • Upload Content: Click or drag files (supports PDF, DOCX, and TXT) or add YouTube videos.
  • YouTube URL: Extract video content from a provided YouTube link.
  • Website URL: Extract pages by entering your website URL.
  • Additional Features: Options include Get Pages, Extract Content, Final Combined Prompt, To JSON, Copy, Save, and Clear.

January 3, 2025 - New Features and Enhancements

  • Improved Custom Instructions in Flow Builder: Enlarged text field for easier editing on iOS.
  • Enhanced Account Field CUFs Management: Streamlined configuration with updated window and table view.
  • New Webchat Feature: Expanded typing input for a more dynamic experience.

January 1, 2025 - Game-Changing Features in Chatbot Builder AI

  • Custom User Fields in Agents: Simplify workflows and personalize interactions directly within Agents.
    • Personalization at scale.
    • Faster builds with simplified setups.
    • Improved workflow with reduced manual configurations.
  • Knowledge Base Builder Video Transcripts: Extract and integrate YouTube transcripts to expand chatbot knowledge.

For more info, check out the blog post and documentation.

2024 Jan - Dec
December

December 29, 2024 - New Features and Enhancements

  • Persistent Menu Feature Enabled in Webchat Editor: The Webchat Editor has been updated to support fully functional persistent menus, providing users with a seamless customization experience.
    • Persistent menus now work as intended, allowing for effortless navigation and improved user interaction.
    • This update resolves previous issues and ensures consistent performance across all configurations.
  • Streamlined Customization Experience: The Webchat Editor continues to offer unparalleled simplicity, enabling users to create highly customized webchats with ease.

December 28, 2024 - New Features and Enhancements

  • Enhanced Conversation Memory for Webchat: We’ve upgraded the conversation memory feature to ensure it functions seamlessly across all browsers.
    • Improved consistency for users revisiting or navigating across sessions.
    • Reduced interruptions, providing a smoother and more reliable user experience.

December 21, 2024 - New Features and Enhancements

  • New API Endpoints for WL Agencies and Enterprise Partners: We’ve introduced two new API endpoints to provide greater flexibility and control:
    • /super/accounts: Allows agencies to create new business accounts easily.
    • /super/users: Enables the creation of user accounts directly through the API.
  • New LLM Model Available: The cutting-edge “o1 reasoning model” is now available for partners using their own OpenAI API key. This model brings advanced reasoning capabilities, making responses faster, smarter, and more accurate than ever before.
  • Enhanced Appointment Scheduling Tool: Added a new text field on the appointment confirmation page, allowing agencies to include personalized messages or instructions that users will see immediately after booking.
  • New Feature for External Requests: Enhanced External Requests functionality now allows the entire endpoint to be configured as a Custom User Field (CUF), not just the parameters. This provides even greater flexibility for dynamic integrations and workflows.

December 20, 2024 - Magic Links QR Code Customization

  • Full Customization of Magic Links QR Codes: You can now fully customize your Magic Links QR Codes directly within your CBB account.
  • Live Preview: Add your logo or images inside the QR Code and see a live preview as you make edits.
  • Advanced Styling Options: Modify colors with solid or gradient fills, change styles, and more to fit your branding.

December 19, 2024 - Improved Instagram Integration

  • Auto-Pause on Instagram Messages: Messaging from the Instagram app now automatically pauses the bot and switches to human agent mode, similar to Messenger.
  • Bot Reactivation Rule: Introduced customizable rules to reactivate the bot after a set time, ensuring seamless automation after human interactions.

December 15, 2024 - Webchat Editor Advanced Customization

  • Launcher Settings: Added options to configure bubble color modes and gradient customization for seamless integration.
  • Icon Settings: Introduced precise control over bubble and icon dimensions, including width, height, and percentage-based scaling relative to bubble size.
  • Popup Settings: Enabled customization of popup messages with editable text, font size, colors, and positioning, including advanced border styling.
  • Timer Settings: Added delay configurations for chat auto-open and popup display to enhance user engagement.

December 13, 2024 - UI & Model Integration Updates

  • Gemini 2.0 Flash Model Integration: Integrated the cutting-edge Gemini 2.0 Flash model into the platform within 48 hours of its official launch, enabling advanced capabilities and improved performance for your chatbots.
  • Video Tutorials Relocation: Moved the "Video Tutorials" tab from the side menu to the top-right corner’s question mark icon dropdown menu, improving accessibility and freeing up navigation space.

December 10, 2024 - Webchat Editor Customization & UI Improvements

  • Customizable Message Corner Radius: Added the ability to individually control the corner radius for each message within the webchat editor, allowing for a more tailored and polished look.
  • Advanced Border Controls for Messages & Avatars: Introduced new custom border options for both messages and avatars. Users can now adjust line color, thickness, or remove borders entirely, enabling finer aesthetic control.
  • Icon Visibility Bug Fix: Resolved an issue where the mic and upload icons remained visible when disabled, ensuring a cleaner and more consistent interface in the webchat editor.

December 9, 2024 - Navigation Enhancements

  • New "Agents," "Assistants," and "Functions" Tabs: Added dedicated tabs to the main navigation bar, enabling builders to quickly access, manage, and switch between their agents, assistants, and functions for a more streamlined workflow.

December 5, 2024 - Assistant Window Enhancements

  • New Close Functionality: The Assistant window now closes with a double-click or by using the close button.
  • Better Multitasking: You can keep the documentation or support chat open while moving around on your screen seamlessly.
  • Revamped Video Tutorials Section: Updated the video tutorial section UI.

December 4, 2024 - Platform-Wide UI Overhaul

  • Refined Professional Aesthetic: Updated to a sleek, polished look to elevate usability and overall design.
  • Streamlined Navigation: Redesigned layouts make it easier and more intuitive to find what you need.
  • These improvements are part of our commitment to making Chatbot Builder AI more efficient, user-friendly, and visually appealing.

December 3, 2024 - Knowledge Base Builder Updates

  • "Save Work" Button: Lets you save your progress and content so you can pick up right where you left off.
  • Instant Download: Easily download your newly created prompt or custom instructions as a .txt file for backups and version tracking.
  • Simpler Layout: Improved layout and buttons for a smoother, easier experience.
  • Mobile-Friendly Design: Optimized for easy use on any device, big or small.

December 2, 2024 - UI Update Alert: Streamlined Webchat Management

  • We've added "Manage Webchats" directly to the main navigation menu, making it easier than ever to access and control your webchat settings.
  • What's New:
    • "Manage Webchats" is now available in the main side menu.
    • Direct access without navigating through multiple pages.
    • Streamlined workflow for webchat configuration.
  • Why This Matters: This update is part of our ongoing commitment to making Chatbot Builder AI more user-friendly and efficient.
  • Start Using It Now: Log in to your Chatbot Builder AI account to see this new menu option in action.
  • Keep an eye out for more updates as we continue to enhance your Chatbot Builder AI experience!
November

November 30, 2024 - Webchat Editor Final UI Enhancements

  • Footer Addition: Added a customizable footer section, allowing for branding and extra info at the bottom of your webchat design.
  • Avatar Border Options: Introduced transparent border options for enhanced avatar styling flexibility.
  • Enhanced Dropdown Headers: Created better visual hierarchy with new color styling for dropdown section headers.
  • UI Refinements: Minor layout tweaks for consistent spacing and alignment throughout the editor.

November 29, 2024 - Additional Polishing of the Webchat Editor

  • Cleaner Interface: All main settings are now organized into collapsible dropdown menus (e.g., Message Settings, Font Settings, Avatar Settings, etc.).
  • Reset Button: A reset button at the bottom of the editor makes reverting to default settings easy.

November 28, 2024 - Official Launch of the New Webchat Editor

  • Header Customization: Adjust text size, color, background, height, alignment, and corner styles (rounded or squared). Optionally add a custom logo via URL.
  • Chat Area Styling: Use solid colors or images for the background, set message text size, adjust corner styles, and customize the color scheme for bot and user messages.
  • Font Customization: Choose from 10 popular font families to match your brand.
  • Avatar Configuration: Toggle avatar visibility, adjust sizing, choose avatar shapes, and upload a custom avatar image.
  • Icon & Input Area Design: Enable/disable mic/upload icons, set background colors for the input area, customize text field colors, and refine corner styles.

For more info, check out the blog post and documentation .

November 28, 2024 - Navigation Menu Improvements

  • Streamlined Navigation Menu: Cleaned up the main navigation and reorganized items for a more intuitive user experience.
  • Help Menu Enhancements: Moved several items into the “Help” drop-down (?) in the top-right corner:
    • PromptGPT
    • Documentation
    • Free Templates
    • Video Requests
    • Facebook Group
    • Discord Community
    • GPT Store
    • Image Links
    • Changelog

November 25, 2024 - New Webchat Visual Editor

  • Live Preview Window: See your customizations in real-time.
  • Header Customization: Adjust text, color, alignment, and even use squared or rounded corners.
  • Chat Area Styling: Backgrounds can be color blocks or images, with flexible message design for both bot and user.
  • Design Elements: Choose from five font families, toggle avatar display, and tailor input area styling (upload/mic icons, corner styles, etc.).

November 14, 2024 - Entry Point Links Tool Expanded

  • Entry Point Links Tool: Now supports Webchat, Facebook Messenger, Instagram, WhatsApp, and Telegram.
  • Contacts Page Selection Bug Fixed: “Select All” correctly selects all contacts now.

November 11, 2024

  • Updated Global Terminology: Changed all references from “Prompt Templates” to “Agents” across WL & partner platforms.
  • Human Handoff Setting: connect_user_to_human is now disabled by default, giving you more control over manual vs. automated handoff.
  • UI Adjustment for PWA View: The UI remains zoomed out when using PWA view, improving display consistency.

November 8, 2024 - iOS Compatibility Enhancements

  • Enhanced Prompt Engineering Text Area: Improved iOS compatibility for the prompt engineering text area.
  • Increased Fixed Dimensions: Larger fixed dimensions for Custom Instructions and User Message input fields help with iOS’s dynamic text area issues.

November 5, 2024 - Contact Page Enhancements

  • Added Functionality: Businesses can now assign a conversation to an admin directly from the contact page.
  • Enhanced Visibility: Clearer assignment details for better conversation management.

November 4, 2024 - Brand Color Customization Enhancements

  • Enhanced Multiple-Choice Extension Customization: Align multiple-choice extension color with your brand color settings instead of default Meta Blue.
  • Refined Date/Date-Time Extensions: Display pickers in your brand color for a polished, cohesive look.

November 3, 2024 - Enhanced Terminology and UI Consistency

  • Enhanced Terminology for Flexibility Across LLMs: Removed “Auto-GPT” references; highlights Chatbot Builder AI’s multi-model approach (e.g., Gemini’s Mixture of Experts).
  • UI Refinements for Consistency: Standardized references from “Default Reply” to “Default Flow,” plus clearer “OpenAI” references.

November 2, 2024 - Assistant Tab UI V2 Enhancements Complete

  • Assistant Tab UI V2 Enhancements: New grid and menu layouts offer a cleaner, streamlined experience.
  • Admin Assistant Tab Dark Mode Bug Fixed: Images, GIFs, and videos no longer invert in dark mode.
  • Font Upgrade to Montserrat: Officially standardized to Montserrat for a sharper look.
  • Upcoming UI & CRM Updates: Expect more phased improvements soon.

November 1, 2024 - New HTML Editor in the Assistant Tab

  • HTML Editor Availability: Perfect for emails and landing pages in CBB.
  • Easily Adjust Elements: Quick changes to images, bold text, or links.
  • Streamlined Editing: No more switching tabs or regenerating content.
  • Refined Code Editing: A visual editor for direct code refinement.
October

October 30, 2024 - Transition to SWARM-Based Agents

  • Prompt Templates Renamed to Agents: As part of our proprietary SWARM framework, "Prompt Templates" are now "Agents." Agents can operate independently, collaborate, or hand off tasks within Auto-GPT or Flow Builder.
  • Advanced Customization & Integration: Agents support custom instructions, structured user/bot message sequences, and integrated Functions, enhancing accuracy across multiple LLMs.

October 29, 2024 - Flow Preview Tab in Assistant Window

  • Replaced the play button with a "Preview" tab for browser previews inside the Assistant window.
  • Preview flows (except emails/landing pages) once published.
  • Toggle conversation history and refresh the preview easily.
  • Cleaner flow builder canvas plus a full-screen view in the Assistant tab.
  • Footer toggles the flow builder grid on/off and adjusts size, improving mobile experiences.

October 28, 2024 - CBB Turbo v2.5 Release

  • New API Integration: Integrated with 11 Labs eleven_turbo_v2_5 model for advanced voice synthesis & comprehension.
  • Improved Voice Quality: More natural-sounding interactions, boosting user engagement.
  • Faster Response Times: Optimized for quicker, minimal-latency responses.
  • Enhanced Language Support: Broader multi-language capabilities for global users.

October 25, 2024 - Grok Enabled in Flow Builder

  • Grok integration is now active in the Flow Builder.
  • Allows advanced autonomous operations directly in your flows.

October 24, 2024 - Grok Integration with Auto-GPT

  • Grok integrated into Auto-GPT, boosting autonomous capabilities.
  • Scheduled to be Flow Builder–ready within 24 hours.
  • Now integrated with 4 top-tier LLMs for unmatched performance.

October 23, 2024 - Public Changelog Launch

  • Public changelog introduced for transparent updates.
  • Improves communication with our user community.

October 21, 2024 - Advanced Date & Time Operations

  • Expanded date/time field capabilities with sophisticated calculations.
  • Allowed system field values (like {{booking_date}}) to populate date/time custom fields.
  • Enhanced date-based operations across the platform.

October 19, 2024 - Flow Builder Grid Enhancement

  • Implemented a grid control system in the Flow Builder for better layout precision.
  • Press Ctrl+G to toggle the grid on/off.
  • Press Ctrl+Shift+G to open the new grid control menu.
September

September 30, 2024 - Telegram Premium Integration

  • Launched full integration with Telegram premium features.
  • Automated conversations for Telegram premium users.
  • Two-step connection process for easy setup.

September 25, 2024 - Voice Message Control

  • Introduced voice message auto-reply controls.
  • Selectable voice options for bot responses.
  • Enhanced OpenAI voice integration settings.

September 20, 2024 - Message Scheduling

  • Inbox message scheduling feature is now live.
  • Boosts productivity by enabling timed message sends.
  • Improves follow-up management capabilities.
August

August 5, 2024 - Launched Free Training Courses with Kelly

  • New training tab with a variety of resources.
  • Collaboration with Kelly, the Chatbot Queen, for expert-level content.
  • Over 10 free Chatbot Builder (CBB) training videos now available.
  • On-demand access to level up your chatbot building skills.
July

July 10, 2024 - Server Upgrade for Enhanced Performance

  • Server infrastructure upgraded to be 12x faster.
  • Ensured readiness for partner and agency scaling.
  • Optimized backend architecture for heavy traffic.
  • Improved load balancing for better resource utilization.
June

June 15, 2024 - Updated Built-In LLMs

  • Upgraded all 3 built-in language models to their latest versions.
  • Introduced new language models for more robust conversations.
  • Enhanced accuracy and contextual understanding.
  • Improved scalability and performance of language processing.
May

May 20, 2024 - Updated the Knowledge Base Builder

  • Enhanced extraction algorithms for improved data parsing.
  • Optimized KB construction speeds.
  • Integrated new data sources for comprehensive chatbot training.
  • Improved UI for easier knowledge-base management.
April

April 25, 2024 - AI Image Analysis

  • Enabled multi-field data extraction from JSON.
  • Added support for OpenAI, Claude, and Gemini image analysis.
  • Implemented structured data saving from AI responses.

April 10, 2024 - Message Scheduling

  • Implemented inbox message scheduling feature.
  • Boosted productivity with timed message delivery.
  • Improved follow-up management for ongoing conversations.
March

March 15, 2024 - Claude AI Integration

  • Introduced Claude AI for more advanced conversational capabilities.
  • Seamless integration with existing AI triggers.
  • Automatic failover between AI providers for high reliability.
  • Enhanced response quality for customer service automation.
  • Dual AI provider support ensures improved uptime.
February

February 20, 2024 - Google Gemini Integration

  • Launched Google Gemini integration for advanced AI capabilities.
  • Improved natural language processing.
  • Added support for multiple AI providers.
  • Greater flexibility in bot responses.
January

January 25, 2024 - Webchat Design Contest Winners

  • Announced winners of the $2,000 Webchat Design Contest.
  • Celebrated community-driven webchat designs.
  • Highlighted creative customization across the platform.
  • Encouraged ongoing innovation and best practices.